Refund policy

At Vender.pk, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, you may contact us for a return or replacement.

Return Period

Customers can request a return within 7 days of receiving the order.

Return Conditions

To be eligible for a return:

- The product must be unused and in its original condition.
- The product should be returned with its original packaging, accessories, and tags, where applicable.
- Proof of purchase or order details may be required.
- Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the product.

Return Shipping

If the return is due to our mistake, such as receiving a wrong or defective product, we may cover the return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the available payment method or another mutually agreed method.

Exchanges

If an eligible product is defective, damaged, or incorrect, we may offer a replacement subject to product availability.

For return or refund requests, contact us:

Phone: 03144142353
Email: vender.pkv@gmail.com
Website: vender.pk

Vender.pk reserves the right to refuse a return that does not meet the conditions stated in this policy.